Refund policy

At Mill Creek Coffee, we take pride in the quality of our coffee and equipment. If something isn’t right with your order, we’ll do our best to make it right.

To be eligible for a return, your item must be in the same condition you received it: unopened, unused, and in its original packaging. Proof of purchase (receipt or invoice) is required.

Returns must be requested within 30 days of the original purchase date. Any items returned after 30 days may not be eligible for a refund or exchange.

• Coffee & Consumables: Because coffee is a perishable product, we cannot accept returns on opened bags, brewed coffee, or used consumables. If your order arrives damaged or incorrect, please contact us immediately.
  
  
• Equipment & Merchandise: Equipment, brewers, and merchandise (apparel, accessories, etc.) may be returned if unused and in original packaging.
  
  

Please email us at info@millcreekcoffeeco.com before sending anything back. Once approved, returns can be sent to:

Mill Creek Coffee
1222 Linden Ave
Erie, PA 16505

If your return is accepted, we’ll provide instructions and (if applicable) a return shipping label. Returns sent without prior approval will not be accepted.

Please inspect your order upon delivery and notify us right away if an item is defective, damaged, or incorrect. We’ll evaluate the issue and provide a replacement or refund as needed.

We cannot accept returns on:

Need a different product? The best way is to place a new order once your return is approved and processed.

Once your return is received and inspected, we’ll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. Please note your bank or card provider may take additional time to post the refund.

If it has been more than 15 business days since approval and you haven’t received your refund, please reach out to info@millcreekcoffeeco.com.